The following information covers the general operational norms of www.blueheavenportugal.com.

Without prejudice to what appears in the present document, BlueHeavenPortugal.com does not share, in any circumstance, information provided by its clients to third parties. Our commitment is to protect the privacy of our client. This means any information supplied remains confidential.

We are firmly committed to protect the privacy of our clients. We will not share, sell, or otherwise distribute personal information of our clients to any other organizations in any way other than what is disclosed within our "Terms and Conditions".

You will be shown a breakdown of your purchases, listing the products or services you have selected, the price and rate of service, at which time, once confirmed, you will be asked to supply an address to which the products / voucher should be sent.
The contact telephone number submitted will only be used in the event of any doubt concerning your request / delivery. This information will be used in the creation of an invoice / receipt. Once your credit card details have been correctly introduced you will receive by e-mail your receipt under the name BHP.COM.

PAYMENTS BY BANK TRANSFER

If you have selected to pay by bank transfer, delivery of the selected products will only be sent upon confirmation of payment.

BlueHeavenPortugal.com is 100% committed to ensuring privacy and security. All credit card information will go directly to PayPal, the company in charge of all payments security.

Once your purchase is completed you will be sent a confirmation e-mail, in which the time of delivery will be stated. We will also use this e-mail contact to send you our newsletter, unless you do not wish to receive this, in which case you should select the “Cancel” option. Newsletter: We will ask for your name and e-mail address to subscribe to our newsletter. The aim of this is solely to keep you informed of our latest news.
If you no longer wish to subscribe, just select the “Cancel” option.

With this option you can send a bunch of flowers or other gift with a personalised message.
We will only use this information on the completion of your request according to your requirements.

We make refunds on every service, product and voucher within 14 days of the purchase date under the following conditions:

• When the products are in one piece and their packaging is unopened;
• A service can be cancelled up to 14 days prior to the date it is booked for.
• If the product has been personalised, we will only accept its return if it was received damaged or faulty.

Refunds are always made to the body or person who acquired the product, service or voucher, unless indicated otherwise. In the case of credit card payments, the refund value will be credited to your bank account, via bank transfer.
To cancel your order, send an e-mail to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
The product should be returned to the following address:

Once a voucher has been booked, the client may incur cancellation fees, if he or she does not show up for the booking. The client could also lose the right to a booking if the service provider does not have availability on the subsequent requested date following a no-show.