Terms and Conditions

The following information covers the general operational norms of www.blueheavenportugal.com.

PRIVACY STATEMENT

Without prejudice to what appears in the present document, BlueHeavenPortugal.com does not share, in any circumstance, information provided by its clients to third parties. Our commitment is to protect the privacy of our client. This means any information supplied remains confidential.

REGISTRATION

We are firmly committed to protect the privacy of our clients. We will not share, sell, or otherwise distribute personal information of our clients to any other organizations in any way other than what is disclosed within our "Terms and Conditions".

SECURITY

BlueHeavenPortugal.com is 100% committed to ensuring privacy and security. All credit card information will go directly to PayPal or American Express, the company in charge of all payments security.

E-MAIL

Once your purchase is completed you will be sent a confirmation e-mail, in which the time of delivery will be stated. We will also use this e-mail contact to send you our newsletter, unless you do not wish to receive this, in which case you should select the “Cancel” option. Newsletter: We will ask for your name and e-mail address to subscribe to our newsletter. The aim of this is solely to keep you informed of our latest news.

If you no longer wish to subscribe, just select the “Cancel” option.

GIFT CARDS

With this option you can send a bunch of flowers or other gift with a personalised message.
We will only use this information on the completion of your request according to your requirements.

ORDER CANCELLATION

We make refunds on every service or voucher within 14 days of the purchase date under the following conditions:

When the products are in one piece and their packaging is unopened;

A service can be cancelled up to 14 days prior to the date it is booked for.

If the product has been personalised, we will only accept its return if it was received damaged or faulty.

Refunds are always made to the body or person who acquired the product, service or voucher, unless indicated otherwise. In the case of credit card payments, the refund value will be credited to your bank account, via bank transfer.

To cancel your order, send an e-mail to info@blueheavenportugal.com. 

 

A personal touch...
Catarina Martins, owner of Blue Heaven Portugal
Catarina Martins Owner, Blue Heaven Portugal

Office Working Hours

7 days a week 10am till 10pm
Tel: +351 913 903 903
Email: info@blueheavenportugal.com